Privacy Policy
Envoy Pet ("we," "us," or "our") operates EnvoyPet.com. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
Information We Collect
When you book a ride or contact us, we may collect:
- Your name and contact information (phone number, email address)
- Your pickup and drop-off address
- Information about your pet (name, breed, any special needs)
- Payment information processed through our booking software
We may also collect standard website analytics data (pages visited, device type, general location) through our hosting provider.
How We Use Your Information
- To confirm and fulfill your booking
- To communicate with you about your ride (updates, confirmations, receipts)
- To send you occasional service updates or offers if you've opted in
- To improve our service
We Do Not Sell Your Information
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
Third-Party Services
We use third-party software to process bookings and payments. These providers have their own privacy policies and handle your data securely in accordance with their terms. We only share information necessary to complete your booking.
Data Retention
We retain your information for as long as needed to provide our service and comply with legal obligations. You may request deletion of your data at any time by contacting us.
Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications at any time
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies for functionality, analytics, and advertising purposes.
We may use the Facebook Pixel to measure the effectiveness of our Facebook and Instagram ads, understand how visitors interact with our website, and serve relevant ads to people who have visited our site. Data collected through the Facebook Pixel is governed by Meta's Data Policy. You can opt out of interest-based advertising from Meta at facebook.com/ads/preferences.
We may use Google Ads remarketing tags and Google Analytics to track conversions, understand site usage, and show ads to previous visitors across the Google Display Network. Data collected is governed by Google's Privacy Policy. You can opt out of Google's use of cookies by visiting Google's Ad Settings.
You can disable cookies in your browser settings at any time. Note that some site functionality may be affected if cookies are disabled.
Contact
If you have questions about this Privacy Policy or want to exercise your rights, contact us at:
EnvoyPet.com — Tampa, Florida
Changes to This Policy
We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our service after changes constitutes acceptance of the updated policy.